At 3D Helix, we understand how essential reliable technical support is for our clients. For immediate assistance with any questions, our AI chatbot is available 24/7, ready to provide instant guidance on navigating the website, setting up parameters, or resolving common technical details. Our support focuses on helping you optimize your processes and get the most out of our tools.
You can easily customize documents with your company's branding directly within our tools. In your Profile, you'll find options to upload your company logo and input relevant company details. After saving, they will then be applied to blueprints on the Custom Spring Blueprint/Spec sheet and other downloadable documents, ensuring a professional and consistent appearance.
If you encounter issues downloading your CAD file or if it appears corrupted, first ensure you have a stable internet connection. You might also try clearing your browser's cache and cookies, or attempt to download using a different web browser. If the problem persists, please contact our technical support team through our 24/7 AI chatbot or submit a support ticket, providing details of the error message and the asset you're trying to download through contact@3dhelix.com.
If you experience a tool not working correctly or encountering errors, we recommend the following steps: first, try refreshing your browser page. If that doesn't resolve the issue, clear your browser's cache and cookies. You can also check our System Status Page for any ongoing incidents. If the problem continues, please reach out to our technical support at contact@3dhelix.com.
You can easily check the status of your subscription and its expiration or renewal date by logging into your 3D Helix account. Navigate to your Account Settings or the dedicated Subscription Management section. Here, you will find all the details regarding your current plan, billing cycle, and renewal information.
Yes, for real-time technical support, 3D Helix offers an AI chatbot available 24/7 to provide immediate answers and guidance for common questions and issues. For more complex inquiries or if the chatbot cannot fully resolve your issue, you can submit a support ticket, providing details of the error message and the issue you are experencing through contact@3dhelix.com.
Our tools are web-based, which means you automatically receive continuous improvements and feature updates without needing to download or install anything. We regularly roll out enhancements, new functionalities, and performance optimizations to ensure you always have access to the latest advancements in spring design technology. You'll be notified of any significant updates through our platform or email.
While our tools offer extensive customization, if your project requires specialized modifications or bespoke solutions beyond the standard capabilities, you can request additional customization. Please contact our sales or enterprise team directly through our website's contact form or though contact@3dhelix.com. They will discuss your specific needs and explore how 3D Helix can provide tailored support for your unique project requirements.
If you forget your password, simply go to the login page on our website and click on the "Forgot Password" link. You will be prompted to enter your registered email address, and we will send you instructions to reset your password. If you encounter any difficulties during this process, please contact our support team for assistance.
For information on the real-time operational status of 3D Helix's services and to view any recent incidents or planned maintenance, you can visit our dedicated System Status Page. A link to this page can be found in the footer of our website. This page provides transparency on service uptime and any disruptions.
